Frequent questions

We have prepared a series of answers to the questions we are asked most frequently, but if you don't find the right answer for you, you can contact us.

Your question will be placed on our page.

Our FAQs or Frequently Asked Questions

Ask Silvia ;-)

How much does it cost to change the color of a jewel?

It depends on the size of the jewel, it starts from 40 euros and goes up, but not everything can be colored to your liking. Send an email with a photo of your jewel and we will be able to give you more precise information.

How do I change the time on my watch?

To change the time you will need to use the small wheel on the side of your watch called Crown. There are pressure crowns for which you just need to pull it gently outwards and you can act on the movement of the spheres, or there are screw-locked crowns, for this type of crown you simply have to unscrew it first by rotating it anti-clockwise, always gently. No pliers, thanks! once unscrewed it will spring forward slightly and rotate idly. Now you will have two options if yours is a watch with a date, by pulling on the first click you can change the day, then by pulling on the second click you can change the time. You did everything? Now close the crown by pushing towards the watch. If it is a screw-down crown, while still pressing gently towards the watch, begin to turn clockwise to screw it in. Once you reach the end of the race, you've fixed your watch. Good at !!!

How much does it cost to engrave an item?

The engraving service of the chosen product, when it is possible to personalize it, is totally free.

Questions regarding online purchases

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  • How much does shipping cost me?

    Shipping costs are 11.00 euros including taxes, but if your purchase exceeds 200.00 euros they are free. International shipments are an exception, for which the cost is calculated at check-out.

    Shipping Policy 

  • Can I pay in installments?

    Of course, with Klarna, your purchase cannot exceed 990 euros, and you can spread it over three months. Would you like to know more? Visit the dedicated page. click below thanks

    More info 

  • Can I get a welcome discount?

    With pleasure! For your first purchase you have the opportunity to use the 10% discount code WELCOME on all fashion items, don't miss this opportunity. Do you want to know which items the discount is active on? Visit the link below. Clikkk

    Welcome 
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