Frequent questions

We have prepared a series of answers to the questions we are asked most frequently, but if you don't find the right answer for you, you can contact us.

Your question will be placed on our page.

Our FAQs or Frequently Asked Questions

Ask Silvia ;-)

How much does it cost to change the color of a jewel?

It depends on the size of the jewel, it starts from 40 euros and goes up, but not everything can be colored to your liking. Send an email with a photo of your jewel and we will be able to give you more precise information.

How do I change the time on my watch?

To change the time you will need to use the small wheel on the side of your watch called Crown. There are pressure crowns for which you just need to pull it gently outwards and you can act on the movement of the spheres, or there are screw-locked crowns, for this type of crown you simply have to unscrew it first by rotating it anti-clockwise, always gently. No pliers, thanks! once unscrewed it will spring forward slightly and rotate idly. Now you will have two options if yours is a watch with a date, by pulling on the first click you can change the day, then by pulling on the second click you can change the time. You did everything? Now close the crown by pushing towards the watch. If it is a screw-down crown, while still pressing gently towards the watch, begin to turn clockwise to screw it in. Once you reach the end of the race, you've fixed your watch. Good at !!!

How much does it cost to engrave an item?

The engraving service of the chosen product, when it is possible to personalize it, is totally free.

Questions regarding online purchases

Contact us

  • How much does shipping cost me?

    Shipping costs are 11.00 euros including taxes, but if your purchase exceeds 200.00 euros they are free. International shipments are an exception, for which the cost is calculated at check-out.

    Shipping Policy 

  • Can I pay in installments?

    Of course, with Klarna, your purchase cannot exceed 990 euros, and you can spread it over three months. Would you like to know more? Visit the dedicated page. click below thanks

    More info 

  • Can I get a welcome discount?

    With pleasure! For your first purchase you have the opportunity to use the 10% discount code WELCOME on all fashion items, don't miss this opportunity. Do you want to know which items the discount is active on? Visit the link below. Clikkk

    Welcome 
1 3
Contact us

Ask your question.

Use the form below to ask your question.
You will soon see it posted in the Frequently Asked Questions.

Powered by Formful

New products available in stores and online

View all

Read our blog

View all
  • Acquisto consapevole dei prodotti in oro

    Conscious purchase of gold products

    The Complete Guide to Gold Grading for Conscious Purchasing Buying gold jewelry may seem complex, but understanding some basics about gold grading can make your choice easier. This article will...

    Conscious purchase of gold products

    The Complete Guide to Gold Grading for Conscious Purchasing Buying gold jewelry may seem complex, but understanding some basics about gold grading can make your choice easier. This article will...

  • Restauro Argenti

    Silver restoration

    In our homes, sometimes ancient objects are hidden, treasures of skilful workmanship from other times, but they are hidden because they oxidize or because they would need refurbishing. We have...

    Silver restoration

    In our homes, sometimes ancient objects are hidden, treasures of skilful workmanship from other times, but they are hidden because they oxidize or because they would need refurbishing. We have...

  • mamma che allatta al seno il suo bimbo, giovane donna dai capelli ambrati legati in una treccia che scende sul collo, la stanza è illuminata dal sole e si vedono dei fiori sfuocati sullo sfondo

    Breastfeeding and Silver

    Learn how silver is used to treat or prevent breast fissures caused by breastfeeding.

    Breastfeeding and Silver

    Learn how silver is used to treat or prevent breast fissures caused by breastfeeding.

  • Com pulire la propria argenteria - How to clean your silvers

    How to clean your silverware - How to clean you...

    There are many articles that explain how to clean your silverware at home, but these methods are most often ineffective or even harmful to your silverware. For cleaning your jewelery...

    How to clean your silverware - How to clean you...

    There are many articles that explain how to clean your silverware at home, but these methods are most often ineffective or even harmful to your silverware. For cleaning your jewelery...

1 4
View all